Protection Plan
Accidental Damage Protection - 12 Months
Protect your glasses against accidental damage for a full year, with clear cover, practical terms, and a simple one-time claim when you need it most.
The moment you accidentally snap your glasses, sit on them, or damage a lens is not the time to discover your spectacles are not covered by your home and contents insurance policy, or that a claim may affect your no-claims bonus.
This is why Spex4less offers a protection plan for just these instances. Our Accidental Damage Protection Plan covers unintentional damage to a pair of glasses, or lenses only for reglaze orders, for up to 12 months.
Quick Add
Add Accidental Damage Protection to your cart for 12 months of cover.
Key Details
A quick breakdown of how the plan works, what it costs, and when it can be used.
Protection Period
12 months
Cover starts from the date of dispatch.
Price
£20
Priced per pair of glasses.
Claims Allowed
One claim
One repair or replacement per plan.
Purchase Window
30 days
You can add the plan up to 30 days after dispatch.
Cooling-Off
30 days
Cancel for a full refund if no claim has been made.
Multi-Item Orders
Most expensive pair covered
Additional plans are needed to protect more than one pair.
What's Covered?
What's Not Covered?
| Accidental or unintentional damage to the frame when the frame is purchased from Spex4less. | Theft and loss. |
| Accidental or unintentional damage to lenses when the lenses are purchased from Spex4less. | Minor cosmetic damage. |
| New lenses identical to those originally supplied. | Damage caused by misuse or failure to follow the manufacturer's instructions. |
| Repairs or replacements, including parts and labour. | Reglaze with a different lens or a new prescription. |
| Return shipping costs from Spex4less back to you. | Return shipping costs from you to Spex4less. |
| One approved claim per protection plan. | Frames altered, customised, or damaged by attempts at self-repair. |
| Lenses-only cover for reglaze orders where the lenses are supplied by Spex4less. | Replacement frames when originally ordered as a reglaze of your own frame. |
What's Covered?
- Accidental or unintentional damage to the frame when the frame is purchased from Spex4less.
- Accidental or unintentional damage to lenses when the lenses are purchased from Spex4less.
- New lenses identical to those originally supplied.
- Repairs or replacements, including parts and labour.
- Return shipping costs from Spex4less back to you.
- One approved claim per protection plan.
- Lenses-only cover for reglaze orders where the lenses are supplied by Spex4less.
What's Not Covered?
- Theft and loss.
- Minor cosmetic damage.
- Damage caused by misuse or failure to follow the manufacturer's instructions.
- Reglaze with a different lens or a new prescription.
- Return shipping costs from you to Spex4less.
- Frames altered, customised, or damaged by attempts at self-repair.
- Replacement frames when originally ordered as a reglaze of your own frame.
Making a Claim
How to Claim
If you need to make a claim, contact our customer service team and send over the details of the accidental damage. We will guide you through the next steps.
Email Us
Contact customer service at info@spex4less.com.
Complete the Form
Fill out the claim form below with your order details and a short explanation of the damage.
Use Live Chat
Start a live chat on the website if you want help quickly from the team.
Call Us
Speak to us directly on 0151 632 6611.
Please review our full terms and conditions for complete details.
View Terms & Conditions