Quality Control
Making sure you are satisfied with your purchase is our top priority which is why we go through a strict quality control process with every purchase.
At Spex4Less, our pledge to quality underpins every decision we make. It's simple – we're dedicated to ensuring that every interaction you have with our products and services not only meets but exceeds your expectations. With a keen focus on reliability, durability, and customer satisfaction, we aim to deliver excellence as our standard. Your trust is our most valued asset, and we're committed to honouring that trust with unwavering quality.
Processing
- Prescription Review: As soon as we receive your order, our team thoroughly reviews your prescription to check for any errors, including typos or discrepancies in pupillary distance measurements. This ensures we start with precise details for your lenses.
- Frame Selection: We carefully select the frame that matches your order exactly, ensuring the correct model, size, and colour. Every detail is double-checked to match your preferences perfectly.
- Lens Order: Your lenses are sourced directly from trusted manufacturers based on your specific prescription and chosen features, such as coatings or special requirements.
- Lens Inspection: When the lenses arrive, our team inspects them meticulously to confirm they align with your prescription and are free of any defects or imperfections from the supplier.
- Preparation for Lab: Once the frames and lenses pass all initial checks, they are prepared for assembly. The order is sent to our lab with all the necessary details to ensure precision throughout the process.
Lab
- Frame and Colour Check: Before assembly begins, we double-check that the frame model, size, and colour are exactly as per your order. This is the first step to ensuring the glasses meet your expectations.
- Lens Fitting Test: Using a lens focimeter, we verify that the prescription is accurate.
- Alignment Verification: Using advanced tools like a lens focimeter, we verify that the prescription lenses match your exact specifications. This guarantees optical clarity and alignment.
- Imperfection Inspection: Both the lenses and frames are examined for scratches, chips, or any other imperfections. Only flawless components proceed to assembly.
- Final Assembly Check: After assembly, your glasses undergo a second focimeter test to ensure the prescription is accurate and every specification has been met to perfection.
Dispatch
- Final Review: Before packaging, we conduct a comprehensive final review. The frame model, size, and colour are all verified to match your original order.
- Lens Coating Check: We confirm that any selected coatings, such as anti-reflective, photochromic, or polarised options, have been correctly applied and perform as intended.
- Case and Packaging Inspection: Your glasses are packaged in a high-quality case, and the packaging itself is inspected to ensure it provides adequate protection during transit.
- Blemish Check: A final check is carried out to ensure there are no blemishes, marks, or imperfections on the glasses before they are securely packed.
- Address Verification: Lastly, we verify the shipping address to ensure your glasses are sent to the correct location without any issues, guaranteeing a smooth delivery process.
Why This Matters
At every stage, we take extraordinary care to ensure your glasses are crafted and delivered to the highest standard. This rigorous quality control process means you can shop online with confidence, knowing your glasses or sunglasses will be perfect when they arrive.