Help Center

General

Why are your prices so low?
Quite simply - we do not have the same overhead costs as high-street opticians. Our laboratory and showroom are not located on the high-street and, consequently, we avoid the high rental, utility and council charges associated with such locations.
Do you sell prescription sunglasses?
Yes, you can choose a permanent tint which looks like sunglasses and which contains your prescription. This is available in our standard colours of grey or brown. We also offer a selection of other colours, details of which are available on request.Alternatively, you can choose phototchromic lenses which darken in the sunshine and lighten indoors. We supply Transitions and Transitions XTRActive. For driving, we can also offer Drivewear lenses which are photochromic and have a medium-level permanent tint.For extra clarity in the sunshine, we also offer polarised lenses. Just as dark as a sunglass tint, they add an extra depth of contrast which our customers often prefer in place of a standard sunglass tint. Polarised lenses are also the lenses of choice for golfers and anyone on or near the water (think fishing, sailing etc!).
Can I use my present frame and have new lenses put in it?
This is called a reglaze. As long as your current glasses frame is in a "serviceable" condition, we will be happy to reglaze them to your prescription. We offer the same variants of lens type and coating for reglaze as we do for our own stock of glasses online. Reglazing glasses is a speciality of Spex4less - we have reglazed thousands of frames for our customers over the past few years.
We will examine your frame when it arrives for reglazing and, if there are any obvious issues that may preclude its suitability for glazing in our lab here, we will inform you straight away. Some frames may require specialist reglazing and, where this is the case, we will inform you and give the options available. Please bear in mind that your frame may have hidden signs of wear that may manifest themselves during the glazing process. Issues such as metal fatigue, faults with sprung hinges, paint and laqueur coatings, brittle plastic frames etc may result in the frame breaking. Whilst Spex4less takes the utmost care in all aspect of its glazing, it does not, in fairness, accept any responsibility where a frame becomes damaged or broken during the reglazing process or in the subsequent despatch to the customer.
Can I buy glasses without any prescription lenses (ie., just to wear with plain lenses)?
Yes you may!
Many customers order glasses as an 'accessory' - when they do not need corrective lenses to see properly.
To do this, simply place your order, leaving the prescription information set to 'plano'. We will then glaze the frame with our optical standard, zero prescription lenses made with CR39 resin. You can also get a scratch-resistant coating free of charge and have access to all the other lens-coating options available to prescription lens customers.
Call us on 0151 632 6611 if you would like any further information.
How do I take my Varifocal Photograph?
The key thing to taking the photograph is that you need have someone take it for you! Self-taken photos on webcams and phones are always unsuitable. The most important factors in taking your acceptable varifocal photograph are:
  • The photo must be taken from at least two metres away and zoomed in to produce a clear head and shoulders picture.
  • Keep the subject’s eyes at the same level as the camera lens, ensuring that the camera is directly in front of the subject.
  • The photograph must be in focus and clear (as much as is possible) of any reflections which may preclude a clear view of the subject’s pupils (watch out for reflections from bright objects, e.g., windows, white walls, camera flash, the sun, etc.).
  • Minimum size of the photo should be normal postcard size (you may even send it in a larger format – either electronically or printed)
Do you accept NHS vouchers?
No we don't at this point in time.
What is your guarantee and return policy?
If you’re not 100% satisfied with your glasses (whether they’re prescription, non-prescription, or sunglasses), we offer our famous 100% no-quibble guarantee.
If you do not like your glasses return them to us within 30 days, we will either credit your account for the total cost of the glasses or exchange them making any price adjustments for you.
You can return your glasses for a full refund or exchange - however, we would much sooner work with you to ensure that you are happy with your order.
30-day return policy starts from the day you receive your order.

Payments & Delivery

Is my payment information secure?
Spex4less cares deeply about our customers’ privacy and security! We employ both digital and physical methods to protect your data. All transactions that take place on our website occur securely using a Secure Socket Layer (SSL).
Roughly how long does it take to deliver my glasses?
Depending on your exact requirements, if we have the frame and lenses in stock, we can typically make your glasses within a day or two. They are dispatched by Royal Mail Frist Class delivery (you can opt for Recorded Delivery if you wish). There is also a ‘Special Delivery’ (next day from day of dispatch) postal service available (in the UK) to you for added speed of delivery if you wish. Specialist lens requirements may take around a week or so depending on the specific lens types needed by the client. However, there are a number of variables that can affect the speed at which we are able to fill your purchase order for prescription glasses. In general, the more complete prescription information you are able to provide upfront, the more quickly we’ll be able to get your glasses to you! We may need to contact you if we’ve received incomplete prescription information or require additional clarification. Please keep an ear to your 'phone and an eye on your inbox after you place your order, as we will generally follow up with you via telephone and/or email should we have any questions about your order.
What are the postage and packaging costs?
Spex4Less works hard to keep it's postage & packing costs as low as possible in order that we remain competitive and save you money. We currently charge a flat rate of £3.95 to ship anywhere in the UK, using Royal Mail First class post, with Airsure and International Signed For rates applicable to the rest of the world.Some of our customers have asked us to offer trackable shipping options. In response to this, we are now offering, for a small extra charge, trackable Royal Mail Recorded and Special Delivery should our customers so wish. However, please note that Special Next Day Delivery does not imply that your glasses will be manufactured any quicker (our glasses delivery schedule will give you an expectation of when they will be dispatched) - rather, it is a shipping option for our customers to select for added peace of mind with regard to security, speed of delivery and trackability after dispatch from Spex4less.com.All our UK glasses bought online are shipped by First Class Royal Mail Packet post as standard. There are options provided for Recorded and Special delivery. Our Designer range ship by registered post, and International orders for glasses ship requiring a signature for delivery.We will also gladly use a courier of the customer's choice at their own expense and arrangement. But we do not refund our own shipping costs if this option is taken up.
Where can you ship glasses to?
We ship to anywhere in the UK using Royal Mail at the point of dispatch. We will also gladly use a courier of the customer's choice at their own expense and arrangement.
How long does it take for me to get my glasses?
Tracking Your OrderTracking the progress of your order?Please allow up to 15 working days for delivery of your new glasses.If you need to track the progress of your order you can e-mailyour enquiry to info@spex4less.co.uk please include yourorder number in the email. Glasses Delivery Schedule:Please allow up to 15 working days for delivery of your glasses.We aim to deliver most orders within 7 days with straightforward, single-vision glasses often being dispatched within 24 hours. However, each pair is individually crafted to your specification and may take longer as per the following schedule.Standard FramesMost standard frames with single vision or bifocal lenses will usually be dispatched within 7 days, or sooner. Please allow a little longer for multi-focal and coated lenses.Rimless FramesRimless glasses are usually dispatched within a week. Please allow 15 working days for delivery of rimless glasses.Designer FramesDesigner frames are usually dispatched within 15 working days. However, some models & colours may take a further 10 days or so if out of stock. (We will always notify you of any delays with designer frames and give you the option to exchange or cancel)Specialist Sports Frames & GogglesAll specialist sports glasses and goggles are dispatched within 15 working days.Safety GlassesPrescription safety glasses are dispatched within 5 to 10 working days.
Can I have my Glasses Delivered by Courier?
Yes you can!
However, please note that delivery of your items by this method must be arranged by you with your preferred courier. Please notify us in advance if you wish to do this and let us know your courier's collection information so that we may have your parcel ready for collection. Should you use this method, rather than Spex4less' standard delivery options, it will be at your own cost and risk. No postage and packing costs will be refunded as Spex4less still incurs costs for dispatch of your glasses. Similarly, any glasses returned by courier to Spex4less, will also be at the customer's risk and cost.
What payment methods do you accept?
We accept most major credit/debit card payment such as VISA, Mastercard and Paypal. We also accept most cheques, banker's drafts and postal orders.
Do you accept insurance payments?
While we do not accept payments by insurance, many customers are able to obtain reimbursement for a portion or all of the cost of their prescription glasses through their insurance provider, and we are happy to provide a receipt for this purpose. We recommend that you call us on 0151 632 6611, Mon–Fri, 9am–5pm, or email us at info@spex4less.co.uk once you receive your order if you wish to obtain a receipt. Please note that our glasses are priced as a package that includes both the frames and the lenses, so your item total will not include a specific amount for the frames and lenses separately. The only exception to this will be if you have purchased non-standard lenses, which will show up as a separate line item on your invoice.

Lenses

Do I need Distance, Intermediate, Reading, or Bifocal or Varifocal Lenses?
Distance spectacles are for general use e.g. driving, watching TV or walking about. Some people wear distance glasses all the time for all tasks including close work.Reading glasses are for reading and close work only. If your prescription has an “add” you will only be able to wear your glasses for close work and they will be blurred if you look in the distance.Intermediate spectacles can be for computer and 'arms length' work or, occasionally, they are set for reading music. They are similar to reading glasses but the range of the focus is set further away. Your Optician will give you a specific glasses prescription for this which may be a different “add” (an 'inter' or 'intermediate' add) or a completely separate prescription.Bifocal spectacles have a regular distance lens with a segment in the bottom for reading. These are for people, with a reading add or reading prescription, who would otherwise need separate glasses for distance and reading.Varifocal lenses, also called progressive lenses, progressive power lenses and graduated lenses, are corrective lenses used in glasses to correct presbyopia and other disorders of accommodation. A gradient of increasing lens power is added to the correction for the other refraction error, going from a minimum or nothing at the top of the lens to maximum magnification at the bottom of the lens. A wearer can then adjust the lens power required for clear vision at different viewing distances by tilting his or her head to place the line of sight through different parts of the lens.Varifocal lenses avoid the sudden jump in the visual field created by bifocal lenses. The lenses are also more cosmetically attractive as there are not any obvious or sharp jumps between the visual areas. They are know as the modern alternative to the older bifocal and trifocal lenses.These lenses suffer the slight disadvantage of creating regions of 'distortion' away from the optical axis, yielding poor visual resolution toward the edges. Although manufacturers are constantly striving to minimize these distortions, some wearers cannot tolerate the lenses. The amount of distortion typically reduces depending on higher varifocal lens quality the wearer opts for.
How thick will my lenses be?
Lens thicknesses depend on a number of factors such as your prescription and the size of the frame your lenses are going into. For ‘plus’ sphere values, most of the lens thickness may be found around the centre of the lens, whilst with ‘negative’ sphere values, the thickness manifests itself at the edges. High index lenses reduce this thickness by various degrees, depending for how thin you go. For instance, a 1.6 lens is thinner than a 1.5 (standard) lens and a 1.67 lens is thinner than a 1.6. The following is a guide to choosing the best refractive index for your prescription:
  • Standard Plastic CR39 (1.5) Website Option: 1.5 Standard Ideal for most prescriptions. However, prescriptions with powers stronger than +3.00 and -3.00 will start to look thicker. Powers between the two will look fine.
  • Plastic (1.6) Website Option: 1.6 Thin An ideal option for prescriptions up to +4.00 and down to -4.00. 1.6 lenses can be around 23% thinner than standard plastic CR39 material. Prescriptions outside this range will start to look thick.
  • Plastic (1.67) Website Option: 1.67 Very Thin Probably the most popular of the thinner lens options. These lenses are about 15% thinner than the 1.6 option and around 25% flatter. They are ideal for prescriptions up to +6.00 and down to -6.00 - but prescription outside this range will look considerably thicker.
  • Plastic (1.74) Website Option: 1.74 Thinnest The thinnest plastic lens available on the market. It is around 50% thinner than the 1.5 standard plastic lens and 30% lighter than the glass equivalent. It is a perfect lens for mid to high prescriptions.
What are the lenses made of?
Spectacle lenses are available in a wide range of materials. These are recognised by the refractive index such as 1.5, 1.59, 1.6, 1.67 and 1.74. In essence, the higher the index of the material, the thinner and lighter the lens will be in a given prescription.There are several types of lens materials:* Standard 1.5 index plastic – This material is also known as CR39 and is a conventional plastic lens. Light and durable, it can be supplied with all treatments and comes with a scratch-resistant coating as standard.* Thin 1.59 index polycarbonate – Polycarbonate is as practically as thin as our thin 1.6 index plastic lens and 12% lighter as standard. The construction of polycarbonate material also makes it extremely strong which is why it is used in sports.Polycarbonate is also shock resistant, over 12 times more so than standard 1.5 index plastic lenses. Because of its strength and shock resistance polycarbonate is also used for safety spectacles.* Thin 1.6 index plastic – Up to 20% thinner than standard 1.5 index plastic and up to 25% lighter.* Thinner 1.67 index plastic – On average 15% thinner than the 1.6 index plastic and on average 15% lighter. This lens can be supplied with all treatments such as UVA and UVB protection as well as scratch-resistant and anti reflective coatings. * Ultra thin 1.74 index plastic – The thinnest and lightest lens material available at Spex4less. On average 10% thinner than 1.67 index plastic and on average 10% lighter. This is the ultimate material choice for higher prescriptions. This lens can also be supplied with all treatments.
Do you supply bifocal or varifocal lenses?
We supply bifocal lenses when they are recommended by your Optician. We can also provide you with varifocal glasses - this require us to send the frames out to you first with a calibration sticker on one of the lenses so that we can take accurate measurements of how the glasses will fit.Complete information on how we do this can be found on our Varifocal Glasses page - it may seem a bit complicated at first, but we have refined this process over thousands of pairs sold, with a very high success and satisfation rate.
What are Anti-fogging lenses in sports goggles?
The issues of fogging in sports goggles and glasses can be subjective from a general point of view. However, it is a very real problem for some people with the amount of perspiration and condensation produced differing depending on the individual, together with the ambient atmospheric conditions present at the time of wearing the goggle. The feedback that we have received is that the coating is indeed useful, depending on the user, which is why we continue to offer this option to our customers who think it may be of benefit to them.
What shape are your bifocal lenses and do they look like normal Bifocal glasses?
We supply the D28 bifocal as standard. This is a sideways "D" shape on the lens which gives a wider reading area than standard round shaped bifocals.However, we also carry a range of specialised multi-focal lenses which include different shapes and sizes for other bifocal segments that may suit your needs. For these we advise placing your order by telephone on 0151 632 6611.
What colour tints can you provide?
We provide Grey, Brown and G15 colour tints. Also we are able to offer these in polarised options and they are also available with Gold, Silver, Blue, Green and Red Mirror coatings too.

Prescriptions

What Is My PD?
The PD – or Pupillary Distance - is the distance between the centre of one pupil to the centre of the other pupil. Prescription glasses are made so that the distance between the optical centres of the glasses' lenses, are the same as your PD. The PD varies from person to person but once you are an adult, your PD does not change. Therefore, as an adult, if you have had it measured, then it will still be the same, even if your spectacle prescription has changed. Your PD is measured either during the eye test or when prescription glasses are ordered. Obviously we cannot measure your PD over the internet, so it is best to make sure your PD is included in your glasses prescription. Simply ask you optyician to make a note of it on your prescription.If you are unable to provide your PD to us, do not worry. We will take an average male or female PD, based on 1000’s of real PD measurements, and use this value when we make your glasses.You can, of course, measure your own PD. However, bear in mind that, when you measure your own PD, you may not get the same result as an experienced optical professional. We recommend that you use the measurements taken by an optometrist or an optical dispenser whenever possible.
Why can't I enter my exact Axis measurement?
The axis for each eye will consist of a numerical value from 0 to 180, BUT, only when you have a CYL value. If there is no CYL value for a particular eye there will also be no AXIS value. AXIS runs from 0 to 180. In some rarer cases your optician may have givien your AXIS in between the values on our form EG: 95.5. If this is the case, simply click on the link that says your prescription looks different and then click the line "My AXIS has a fraction". This will give you an additional field on the form to enter the fraction.
Why is my Add Too High to Enter?
We have a limited range of Near Add values that cover the vast majority of prescriptions. It may well be that you are trying to enter the Sph value from your full Near Prescription. If this is the case, then you will be trying to enter an incorrect value in the Near Add box on our web page. If your prescription has two comeplete rows for SPH, CYL and AXIS with one row for distance and one row for near, then click the link that says "My Prescription Looks Different" and then click the link "I have TWO complete rows of figures on my prescription". You will now be able to enter the values as they appear on your prescription.
How easy is it to get my prescription?
Your Optician should, by law, have given you your glasses prescription at the time of your last sight test. Make sure you ask for it. If you have mislaid your glasses prescription your Optician should give you a copy. If you want to take advantage of a special or glasses offer from us, you may order your glasses and then send us a copy of your new glasses prescription as soon as you receive it.
The glasses prescription seems complicated - what if I have trouble entering it ?
If you are unsure about how to enter your prescription, we can help you out if you give us a call here on 0151 632 6611. One of our trained staff will give you all the help you need - and even take the order for you over the 'phone if you so wish.If it is easier, you may upload your prescription istead of entering it yourself. Simply click on "Upload a Prescription" and we will take care of entering the information for you.You may also email or post us a copy of your prescription and we can do the rest for you if that makes it simpler.
What if I enter my glasses prescription or other information incorrectly?
Don't worry! We obviously check every glasses prescription before we make them - if anything looks wrong, we will contact you. If you suddenly realise you may have given us the wrong information, just email or 'phone us to let us know and we'll double-check everything for you.If you receive them and they don't seem right, we will correct the error, even if we have to remake the glasses - and even if your optician made the error.And don't forget - we have a 100% money back guarantee. If there is anything at all that you do not like about the glasses you can return them for a full refund.
Can I use my contact lens prescription for my spectacles?
No. Contact lens prescriptions are not the same as spectacle prescriptions.However, you may still place your order online (or over the telephone!) omitting the spectacle prescription until you are able to obtain it from your Optician. Once you have it you can pass it on to us by uploading it, emailing, posting or 'phone.
I have a strong prescription - can you fill it?
We can fill a wide range of single vision prescriptions, including prescriptions with astigmatism and prisms. However, we do have some limitations.Prescription Limitations. Our standard prescription values which we may accept on our website are plus or minus six for the Sph values and plus or minus 3 for the Cyl values. We are not allowed to provide spectacles to customers who have had ‘Complex’ lenses prescribed. Where a prescription is greater than or equal to 10 dioptres (either the total Sph and Cyl, or either of them on their own), we are unable to provide spectacles for you to a prescription this high. Opticians’ rules preclude us from supplying glasses where the prescription (which is deemed to be ‘complex’) is greater or equal to 10 dioptres in any meridian. Sphere (SPH): We cannot, under any circumstances, fill prescriptions with an SPH value stronger than -10.00 or +10.00. If you do not have astigmatism, the SPH will be the only value on your prescription (no CYL or Axis). Cylinder (CYL): If you have astigmatism in either eye, you will have a CYL value in your prescription. We cannot, under any circumstances, fill prescriptions with a CYL value stronger than ±4.00. While the above SPH and CYL values are at the extreme ends of our range, our ability to fill your prescription depends on your specific combination of SPH and CYL values. If your SPH is stronger than -6.00 in either eye, and you also have a CYL value, please give us a call at 0151 632 6611, Mon–Fri, 9am–5pm. We would love to discuss your prescription in detail to determine whether or not we will be able to provide you with prescription lenses.
Can I order my Glasses with a Prism written on my Prescription?
Sometimes there may be a muscle imbalance between the eyes. The optician may prescribe a prism to correct this. Prisms are also used to correct double vision. The amount of prism is usually fairly small and helps your eye coordinate better and make your vision more comfortable. However, where prism is required to be included within the lens, Spex4less has to make a small charge for this (though the charge is typically less than the high-street opticians). The amount will depend on how much prism is specified on your prescription. Unfortunately, you cannot order glasses with a prism via our website. However, if you call us on 0151 632 6611, we should be able to take your order over the telephone.

Frames

Do you supply frames only?
Yes we do! The cost is the same as the price of the glasses you see on our site (essentially, we provide FREE, uncoated, CR39, single vision lenses, within our standard prescription range, for all frames).
How do I choose the right size frames?
The best way is to order a similar size to a comfortable pair of glasses that you already have. All of our frames have measurements of the lens size, the distance between the lenses (DBL) and the arm length. You will be able to read these measurements off your present frames and they are always in millimetres. For a detailed guide please see How To Choose The Right Glasses Size in our information section.
What if my frames need an adjustment?
If you need a minor adjustment most local Opticians will do this for you, though some may charge a small fee. We also have some useful information and guides on how to do this at home on our blog and send out an instruction sheet with each order. Of course, you may also bring or send them into us for adjustment if you wish. If posting them in to us for any adjustment, please be very specific (using a diagram if possible) in describing the adjustment you require.
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